A travel agency and a travel organization are both active in the travel industry, but they do have different functions and duties.
A travel agency is an intermediary between the customer and the various providers of travel products and services, such as airlines, hotels, tour operators and car rental companies. The travel agency advises and sells trips and holidays to customers, taking into account the wishes and budget of the customer. The travel agency arranges the bookings and ensures that everything is arranged for the customer.
A travel organization is a company that puts together and organizes trips itself. This could, for example, be a package tour in which transport, accommodation and activities are combined in one package. A travel organization can also organize group travel, individual travel or tailor-made travel. The travel organization is responsible for compiling the trip, arranging the bookings and carrying out the trip.
The main difference between a travel agency and a travel organization is therefore that a travel agency acts as an intermediary between customer and provider, while a travel organization compiles and organizes trips itself. A travel agency sells trips from different providers, while a travel organization sells its own products.